FAQ – NowExpress

Who is NowExpress for?

NowExpress is designed for adults who are experiencing common health concerns or looking to improve and support their well-being — all from the comfort and privacy of their home. Our service is ideal for those who prefer convenient, guided care without the need for in-person visits for appropriate conditions. NowExpress is currently available only to customers located in the Philippines. Orders, medical assessments, prescription review, pharmacy fulfillment, and delivery are limited to the Philippines.

1. Is NowExpress a clinic?

NowExpress is a digital healthcare platform that facilitates access to licensed medical professionals for assessment, prescription, and treatment guidance.

We are not a hospital, emergency facility, or a replacement for in-person care when it is medically necessary.

2. Are real doctors involved?

Yes. All prescriptions and treatment approvals are reviewed and issued by licensed Philippine physicians who exercise independent medical judgment.

Medical decisions are made by doctors — not by automated systems alone.

3. Is my information private?

Yes. We are committed to protecting your personal and medical information in accordance with the Philippine Data Privacy Act of 2012.

Your data is accessed only for legitimate healthcare and operational purposes, and handled through secure systems designed to protect your confidentiality.

4. Is this covered by insurance?

At this time, services are self-pay.

We aim to keep pricing transparent and accessible, without hidden fees.

5. How does discreet delivery work?

Orders are shipped in plain, unbranded packaging that does not reveal the contents.

Your privacy and discretion are central to how we operate.

6. Can I use this service for emergencies?

No. NowExpress is not intended for medical emergencies.

If you are experiencing a medical emergency, please proceed to the nearest hospital or contact emergency services immediately.

7. What are your operating hours and order cutoff times?

NowExpress currently operates during standard service hours for medical review and order processing.

Orders submitted before our daily cutoff time (currently around 4pm) may be reviewed and processed the same day. Orders placed after the cutoff will typically be processed on the next business day.
Orders placed on holidays may be processed and fulfilled on the next business day.

Once approved by a licensed physician, eligible orders are prepared for shipment and handed over to our courier partners for delivery.

As NowExpress grows, we aim to expand our service hours and eventually support 24-hour access to care.

8. When will my order be shipped?

Orders are shipped only after a licensed physician reviews and approves your case.

Once approved, eligible orders are prepared and scheduled for shipment. Orders approved before the daily cutoff may ship the same day, while later approvals may ship the next business day.

Delivery times vary depending on your location and courier availability.

9. Where does NowExpress provide services?

NowExpress currently provides services only within the Philippines. We do not provide services outside the Philippines at this time.

Still have questions? Reach out to our support team and we’ll help you out.