Refund policy
Eligibility for Returns & Refunds
We accept returns only in the following cases:
- Product is damaged, defective, or expired upon delivery
- Incorrect item was shipped (e.g., wrong product or dosage)
- Unopened, non-prescription items (e.g., supplements, wellness kits) returned within 7 days
Non-returnable items
- Prescription medicines (generally non-returnable for safety and regulatory reasons)
- Opened or partially used products
- Products damaged after delivery due to mishandling
How to request a return
- Contact us within 48 hours of delivery at returns@nowexpress.ph.
- Provide your order number and photos/video showing the issue (e.g., damaged packaging, expiry date).
- Wait for approval. If eligible, we’ll provide return instructions, a return label, or arrange pickup (if applicable).
Refund process
- Approved refunds: processed within 7–14 business days via the original payment method
- Replacements: shipped for errors or defects at no additional cost
- Shipping fees: non-refundable unless the error was ours
Compliance & transparency
Prescription medicines cannot be resold and are generally not returnable for public safety and regulatory compliance.
Need help?
Email us at returns@nowexpress.ph.