Privacy policy
This Privacy Policy describes how NowExpress (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our Services. We are committed to complying with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations.
1. Information we collect
a. Information you provide
- Account information: name, email, phone number, date of birth, gender, address
- Health assessments: medical history, current conditions, medications, lifestyle information, photos (if applicable)
- Consultations: messages and information shared with the medical professional; recordings only with consent where applicable
- Purchases: transaction records and shipping details (payment processing is handled by third parties)
- Support communications: messages you send to customer support
b. Information collected automatically (usage data)
- IP address, browser type, operating system, access times
- Device identifiers and usage patterns (pages viewed, features used)
- Approximate location based on IP, or precise location if you enable it for delivery
c. Information from third parties
- Licensed medical professionals (consultation outcomes, prescriptions)
- Pharmacies (fulfillment information)
- Payment processors (payment confirmation)
- Analytics providers (aggregated usage insights)
2. How we use your information
- To provide and manage accounts, consultations, and orders
- To support healthcare operations (identity verification, continuity of care, recordkeeping)
- To improve and personalize Services
- To communicate service updates and (if you opt in) promotions
- To maintain security and comply with legal obligations
3. How we share your information
- With licensed medical professionals for your care
- With pharmacies for prescription fulfillment
- With delivery partners for discreet delivery (name, address, contact number)
- With service providers who support payment processing, analytics, infrastructure, and support (under confidentiality obligations)
- For legal reasons when required by law or to protect rights and safety
- With your consent for any other purpose
4. Data security
We use reasonable administrative, technical, and physical safeguards such as encryption in transit (SSL/TLS) and access controls. No system is 100% secure, but we continuously work to protect your information.
5. Data retention
We retain information as necessary to provide Services and meet legal, accounting, and regulatory requirements, including applicable healthcare record retention requirements. When no longer needed, data is securely deleted or anonymized.
6. Your rights (Philippine Data Privacy Act)
- Right to be informed
- Right to object
- Right to access
- Right to rectification
- Right to erasure or blocking (in applicable cases)
- Right to damages
- Right to data portability (where applicable)
- Right to lodge a complaint with the National Privacy Commission
To exercise these rights, contact us using the details below. We respond in accordance with applicable Philippine law.
7. Children’s privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn that we collected information from a minor, we will take steps to delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time by posting the updated version and changing the effective date. Continued use of the Services means you accept the revised policy.
9. Contact
Questions about privacy? Email privacy@nowexpress.ph.